Welcome to Velorafox Support.
We’re here to help you with any questions about our ebooks, audiobooks, or your order.

📧 Contact Support

For all support requests, please email us:

support@velorafox.com

⏱️ We aim to respond as quickly as possible during business hours.

🧾 For Faster Help

When contacting us, please include:

  • Order number
  • Email used at checkout
  • A brief description of the issue

This helps us resolve your request faster.

🔧 Common Support Topics

We can assist you with:

  • Download or access issues
  • Missing or expired download links
  • Payment confirmation questions
  • Product information (ebooks & audiobooks)
  • Technical problems (files, playback, access)

⬇️ Download Limits

To protect our content:

  • Downloads are limited to 3 attempts per purchase
    If you reached the limit due to a technical issue, contact support and we’ll help restore access when possible.

❌ Refunds

Please note:

  • All products are digital
  • All sales are final
  • No refunds once access is provided

See our Refund Policy for full details.

❓ Quick Answers

You may find instant answers on our FAQ page.
Checking the FAQ can save time.

🏢 Company Information

Velorafox LLC
8206 Louisiana Blvd NE, Ste A
Albuquerque, NM 87113
United States

Thank you for choosing Velorafox.
We appreciate your trust and are happy to assist you.