We hope you enjoy all of your digital purchases on VeloraFox. Since all items sold on our platform are digital products that become accessible immediately after purchase, we do not offer returns or exchanges once the download or access link has been delivered.
However, your satisfaction is important to us. If you encounter a technical issue with your file (such as a corrupted download, missing content, or access problems), please reach out so we can assist you.
Refund Eligibility
We may review a refund request only in the following cases:
- The file is corrupted, incomplete, or not functioning.
- You received the wrong product due to a system error.
- You were charged by mistake (duplicate payments).
Refund requests cannot be accepted for:
- Change of mind
- Purchased the wrong item
- Content not matching personal preference
- Successful access or download of the product
How to Request Help
If you need assistance with your order, please contact us using our support form:
When contacting us, please include:
- Your order number
- The product title
- A short description of the issue
We’re always here to help!